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Returns

Our Policy

KLVN will exchange or refund merchandise purchased through direct sales or our online store, within 30 days of product receipt, accompanied by the original sales receipt* and in new, unused condition.

 

Refunds will be issued as follows:

Depending on the original form of payment, the refund will issue as follows:

Debit/Credit Card - Store credit or credit issued to same credit card

Check - A KLVN check is issued from headquarters in Vernon Hills, Illinois

Gift Card - Store credit**

 

* Original Sales Receipt can be any KLVN online receipt, shipping invoice or Internet screen printout qualifies as an 'original sales receipt.' An exchange receipt does not qualify as an original sales receipt. 

** Store Credit is not redeemable for cash and will not be replaced or honored for payment if lost or stolen. Gift Cards are not redeemable for cash (except where required by law) and will not be replaced or honored for payment if lost or stolen.

All orders may be returned KLVN at our headquarters in Illinois. All return shipping charges must be prepaid (C.O.D.’s will not be accepted). All claims for shortages must be made within 10 days of product receipt.

 

Exceptions and Exclusions

KLVN reserves the right to limit or refuse the return of certain merchandise, such as special or custom orders, custom bags or pockets, assembled or altered components, or personalized items. Free goods, received as part of a promotional offers or a sale are not eligible for exchange or return. Used merchandise may also be refused.

 

Warranty Claims/Defective Returns

Any Defective product may be returned anytime while under KLVN’s warranty period.  Please contact KLVN prior to returning any merchandise for warranty or defective consideration.

KLVN’s Golf Bag Frames have a 1-year manufacturer's warranty against defects.

KLVN’s Golf Bag Pockets have a 120 day manufacturer's warranty against defects.

 

Shortages

Many orders ship in multiple cartons and may arrive days apart, so check your packing slip before calling us to report a shortage. All claims for shortages must be made with the carrier within 10 days of the invoice date.

 

How to Return Merchandise

Products may be returned to KLVN Headquarters. To return an item to our Distribution Center we encourage you to re-use your original shipping carton. Please note the reason for your return on your packing slip, and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name, address and phone number or email address, the order number, your KLVN Customer Number, and the reason for the return or exchange. If the exchanged item will cost more than the original item ordered, please include a method of payment to cover the difference. Still have questions? We are here to help! Call our return specialist at 1-855-KLVN BAG.

 

Wrap the package securely and send it to the following address:

 

KLVN

ATTN: Returns Dept.

859 West End Court, #102

Vernon Hills, IL 60061