We can be reached through our Customer Feedback page, or you can reach us from the United States or Canada by telephone at 1-855-KLVN BAG (558-6224) between the hours of 9am and 5pm Central Time, Monday-Friday. International calls can be placed to. Our postal address is: KLVN, 859 West End Court, Unit 102, Vernon Hills, IL 60061.
Your transaction history and the information you provide to us voluntarily on our web site is stored in our customer database along with the customer information received in our phone center. Some of the information we solicit, such as e-mail address, is voluntary, while much of it is required in order to fulfill your order properly. In addition to fulfilling your orders, we use the information that you provide for purposes such as responding to your requests, customizing future shopping for you, improving our online experience, and communicating with you.
As is common in business, we may occasionally share your name and postal mailing address with other companies that we have screened carefully for quality and integrity. If you would prefer that we not share your address information with any outside company, please contact our Customer Service department. You may also elect not to receive any future communication from KLVN.
Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online. We do not make any phone numbers in our customer database available to other companies or organizations.
Any personal information you reveal to us is protected during transmission by Secure Sockets Layer (SSL) software, which encrypts information and is the accepted standard industry-wide for web site security). Our web site presently does not store your credit card information, and any of your credit card information that may be stored in other KLVN systems is protected by state-of-the-art firewalls. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
To make any address changes or other modifications to your KLVN account information, please call 1-855-KLVN BAG (855-6224).
We collect the e-mail addresses of those who communicate with us via e-mail, those who make postings to our chat areas, and those who voluntarily include their e-mail addresses when ordering online. We may also collect your e-mail address if you provide it in the process of completing survey information or registering for online contests or sweepstakes. We cannot obtain your e-mail address unless you voluntarily provide it to us, or we obtain it from a service company that has confirmed your willingness to distribute it. Our web server recognizes the computer's Internet Protocol (IP) address, but not the e-mail address, for each visitor to our home page.
Other than the exceptions noted above, KLVN will not sell, share or otherwise distribute your e-mail address. Any e-mail address supplied directly to KLVN with respect to online orders, catalog requests, and requests for other information will remain in the sole possession of KLVN.
If you do not want to receive promotional e-mail from KLVN in the future, please contact us by e-mail, or by calling us at the above telephone numbers and telling us that you do not want to receive promotional e-mail from KLVN. Supplied e-mail addresses on our customer registration form will be used for order confirmation and alerts relating to an order.
Like most retail web sites, we use "cookies," which are pieces of data given to your browser that allow our web site to identify you when you access our site. The most obvious benefit of cookies is that they keep an active Shopping Cart intact for 24 hours even if you log off of your computer. While some concern has been expressed over the privacy implications of cookies, it is important for you to understand that cookies cannot extract any information about you that you have not already revealed voluntarily. The vast majority of Internet users now appreciate cookies as a convenience feature for shopping online. If you desire, the "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Site Traffic Data
Our computers collect and store certain data from your visits to our web site. The information we collect from this site traffic helps us to make the site easier to navigate and to improve your shopping experience at KLVN.com with the exception of certain e-commerce partners who offer our products via their own site framesets, we do not share or distribute any specific customer site traffic data to any other parties.
This web site is owned and operated by KLVN LLC.